Frequently Asked Questions

How can I track my Order?

It’s easy! Just go to My Orders & click on the Order you want to see. If you are still facing any problem please email us to contact@theprusty.com

What should I do if my order is approved but not yet dispatched for a long time?

Please contact our Customer Support so that we can look into this.

When are Returns not possible?

There are a few cases where we cannot support returns. They are:
• When product is damaged because of use or when product is not in the same condition as you received it
• When any consumable item has been used or installed
• When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories

Why have I been asked to ship the item for Return?

When pick-up facility is not available from our courier partners to your location, we ask to ship the item back for return.

Can I return the items after the policy period?

Sorry, returns are not possible after the policy period.

I ordered a wrong item. Can I return it?

Unfortunately, our return policies don’t support return of item(s) ordered wrongly. Sorry

How can i Cancel or Change my order?

You can cancel your order instantly from your account!
• Go to My Orders
• Choose the order & item which you wish to cancel before Dispatch of Item
• Select Cancel

You cant change the order, you need to place a new order for the same.

Can I order a product that is 'Out of Stock' or ‘Temporarily Unavailable’?

Unfortunately, products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability

Does Prusty's Deliver Internationally?

Sorry, we don’t Deliver items Outside India yet.